At Shumbhasurpramadh Fabric Private Limited, we are committed to customer satisfaction. However, due to the nature of our products (custom-cut fabrics and textile items), returns and exchanges are handled with care and specific conditions.

1. Eligibility for Return or Exchange

We accept return or exchange requests only under the following conditions:

  • You received a wrong product (different from what was ordered).
  • The product delivered is damaged or defective.
  • There is a significant mismatch in color or quantity from what was ordered.

Please note: Minor color variation due to screen display or slight weaving imperfections are not considered defects.

2. Non-Returnable Items

We do not accept returns or exchanges for the following:

  • Fabrics that are cut to order based on customer measurements
  • Custom-dyed, stitched, printed, or embroidered items
  • Clearance or sale products
  • Products returned without original packaging or used/damaged by the customer

3. Time Frame to Raise a Request

  • Return or exchange requests must be raised within 48 hours of delivery.
  • Requests raised after 48 hours will not be entertained.

4. Return Process

To request a return or exchange:

  1. Email us at [Insert support email] with your order ID, reason for return, and clear photos of the product.
  2. Our team will review and respond within 2–3 business days.
  3. If approved, we will arrange for a reverse pickup or provide instructions for shipping the item back.

5. Shipping Charges

  • If the error is on our part (wrong/damaged item), return shipping is free.
  • If return is initiated for personal reasons (without defect), return shipping is to be borne by the customer.

6. Refunds

  • Refunds (if applicable) will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds are credited via the original payment method.

7. Exchanges

If you want to exchange a product due to size or design mismatch (and it is eligible), we will provide a replacement of equal or lesser value once the original item is returned and verified.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer service team:
Email: shumbhasurpramadhfabric@gmail.com
Phone: 7689-840961